Shipping and handling

Shipping is arranged per inquiry: research eligibility and material availability are reviewed first, then handling is confirmed with the research desk.

How shipping is arranged

Handling information is discussed only after research eligibility and material availability are reviewed.

Materials are prepared using packaging appropriate to their stability profile and route. The destination, quantity and handling requirement are confirmed with the research desk before dispatch is arranged.

Status updates

When available, progress can be reviewed on the Inquiry Status page using the reference supplied to you.

Delays and damage

Report visible damage or unusual delay promptly through Support, retaining packaging and documentation so the case can be reviewed.

What is not published on this site

No carrier, delivery time, transit estimate, rate or shipping fee is published on this site. Those details are confirmed per inquiry with the research desk, and no price of any kind is published here.